Delete your accountDelete your account

Email ridenovatechnology@gmail.com with the subject “Delete my account”. Send it from the email address on your account, or include the phone number you signed up with, and say whether it is a rider or a captain account.

We confirm that the request arrived, check that it is really your account before anything is deleted, and write back once deletion is complete.

• Your name, phone number and email address.
• Your date of birth and profile details.
• Saved places, including home and work.
• Trusted and emergency contacts you added.
• Your devices, push notification tokens and notification settings.

Some records have to outlive the account. They are kept only for as long as the reason below requires, and they no longer carry your name, number or email.

• Completed trips and tax invoices — statutory accounting records.
• Wallet and payment transactions — so a charge, refund or dispute can still be answered.
• For captains, verification documents and payout records — held for a defined period for accountability, then deleted.

• A trip in progress has to finish first.
• A wallet balance has to be spent or withdrawn, so we are not simply keeping your money.
• Any amount owed to the platform has to be settled.